Machines For Smart & Intelligent Self-Service

85% of all customer interaction has been on self-service. The Covid-19 crisis has brought on a new normal with stricter hygiene practices in customer interaction and transaction. The health authorities are strongly advocating and encouraging the elimination of person-to-person interaction, creating the need to use vending machines during the pandemic, endemic and post-pandemic era. No one can predict will there be no further shops, food courts, malls or supermarkets closure for deep cleaning or for whatever reasons. But with the 24/7 vending machines, the gap is filled.

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The introduction of smart and intelligent vending machines with features like facial recognition,, cashless payment and more makes self-service vending an even smart experience for the consumer. Smart and intelligent vending machines also allow its usage to go beyond the supply of FMCG, to include the distribution on pharmacy, healthcare products, even as lockers for postage and parcels, mass Antigen Rapid Test kits and masks to the masses..

The entry of intelligent vending machines will propel the global vending machine market to a potential size of USD147 billion by 2027. The Philippines, with several million machines already in the market, will grow more than 12% to 15% as the population will increase from the current 112.5 million  to 120 million by 2027.